Refund policy

Effective Date: 22/07/2025
Brand: VedaPlay (VJ ENTERPRISES)
Support Email: care@vedaplay.in

Order Cancellations

  • Orders can be cancelled only before shipment.
  • Once shipped, orders cannot be cancelled or changed.
  • If cancelled before shipment, a full refund will be credited to the original payment method within 7–14 business days.

Returns & Replacements

We want parents to feel secure when shopping with VedaPlay.

Returns within 24 hours of delivery

Raise a return request within 24 hours of delivery if any of the following apply:

  • The product arrives damaged during shipping
  • The wrong product is delivered
  • The product has a manufacturing defect


Exchange requests:

Exchange requests must be raised within 2 days of delivery, and approved replacement items will be delivered within 5–7 business days.

Returns within 7 days of delivery

For other eligible issues, you may request a return or replacement within 7 days of delivery, provided:

  • The product is unused and in original condition with all packaging intact
  • You share an unboxing video (from seal opening to showing the issue) and clear photos

How to raise a request

  • Email care@vedaplay.in with your Order ID, photos, and the unboxing video.
  • If approved, a replacement will be shipped within 4–7 business days.
  • We arrange free reverse pickup for approved returns.

Not eligible for return

  • Change of mind / child “did not like it”
  • Product used, tampered, or returned without original packaging/accessories
  • Requests raised after the applicable window (24 hours or 7 days as above)
  • Missing mandatory unboxing video or clear photos

Refund Policy

Refunds are not offered in general. A refund will be issued only in the following cases:

  • Product not received or lost in transit
  • Wrong or damaged product delivered
  • Order cancelled before shipment
  • A replacement is not possible due to stock unavailability

Refund Method & Timeline

  • Refunds are credited back to the original payment method only.
  • Processing time: 7–14 business days after approval.
  • For COD orders (if eligible), refunds are processed via bank transfer after customer confirmation.

Important Notes

  • Delivery timelines can be affected by courier delays, weather, or other unforeseen circumstances.
  • Misuse of this policy (false claims, repeated returns without cause, missing documentation) may result in denial of service.
  • If reverse pickup is not serviceable in your area, you may be asked to self-ship. In such cases, shipping cost will be reimbursed.

Support & Escalations

Email: care@vedaplay.in
Response time: 24–48 working hours

Grievance Officer: Manjunath
Complaints are acknowledged within 48 hours and resolved within 30 days in line with the Consumer Protection Act, 2019.

© 2025 VedaPlay a brand of VJ Enterprises. All rights reserved.